Cancellation & Refund

Cancellation & Refund

Our policy ensures a hassle-free refund process within 7days of your purchase.

Refund Process

Refunds are processed within 30 business days after your request is approved. Post approval, we will credit the amount into the customers bank account in 30 days

30 Days Policy

You can request a refund within 7 days of purchase for a refund. Cancellation Fee with be applicable

Cancellation and Refund Policy Information

Last updated on 16-09-2024 11:42:52

DivineSuccess Flow Brand with Registered name DivineSuccess Flow LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • DivineSuccess Flow LLP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 30 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the DivineSuccess Flow LLP, it’ll take 30 Days days for the refund to be processed to the end customer.

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Please note that you may be able to browse certain sections of the Platform without

registering with us.We do not offer any product/service under this Platform outside India and your

personal data will primarily be stored and processed in India. By visiting this Platform, providing your

information or availing any product/service offered on the Platform, you expressly agree to be bound by

the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product

terms and conditions, and agree to be governed by the laws of India including but not limited to the laws

applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection-We collect your personal data when you use our Platform, services or otherwise interact with

us during the course of our relationship.and related information provided from time to time. Some of the

information that we may collect includes but is not limited to personal data / information provided to us

during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile

number, email IDand/or any such information shared as proof of identity or address. Some of the

sensitive personal data may be collected with your consent, such as your bank account or credit or debit

card or other payment instrument information or biometric information such as your facial features or

physiological information (in order to enable use of certain features when opted for, available on the

Platform) etc all of the above being in accordance with applicable law(s) You always have the option to

not provide information, by choosing not to use a particular service or feature on the Platform. We may

track your behaviour, preferences, and other information that you choose to provide on our Platform.

This information is compiled and analysed on an aggregated basis. We will also collect your information

related to your transactions on Platform and such third-party business partner platforms. When such a

third-party business partner collects your personal data directly from you, you will be governed by their

privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or

the content of their privacy policies, and we request you to read their privacy policies prior to disclosing

any information. If you receive an email, a call from a person/association claiming to be Wicked Trip

India Private Limited seeking any personal data like debit/credit card PIN, net-banking or mobile

banking password, we request you to never provide such information. If you have already revealed such

information, report it immediately to an appropriate law enforcement agency.

Usage- We use personal data to provide the services you request. To the extent we use your personal data

to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to

assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to

resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services,

and updates; customise your experience; detect and protect us against error, fraud and other criminal

activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as

otherwise described to you at the time of collection of information. You understand that your access to

these products/services may be affected in the event permission is not provided to us.

Sharing- We may share your personal data internally within our group entities, our other corporate

entities, and affiliates to provide you access to the services and products offered by them. These entities

and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may

disclose personal data to third parties such as sellers, business partners, third party service providers

including logistics partners, prepaid payment instrument issuers, third-party reward programs and other

payment opted by you. These disclosure may be required for us to provide you access to our services and

products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate

our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal

activities related to our services. We may disclose personal and sensitive personal data to government

agencies or other authorised law enforcement agencies if required to do so by law or in the good faith

belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal

process. We may disclose personal data to law enforcement offices, third party rights owners, or others in

the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy

Policy; respond to claims that an advertisement, posting or other content violates the rights of a third

party; or protect the rights, property or personal safety of our users or the general public.

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